Regulations On Boarding

I. TICKET AMENDMENT AND REFUND REGULATIONS

  1. When buying tickets, please provide your full name, date of birth, address (or nationality), phone number, or email for communication in necessary cases.
  2. Passengers must be present at least 20 minutes before departure time. In case, the passenger arrives late without prior notice by phone, your ticket will no longer be valid. If you notify us in advance by phone, your ticket can be exchanged for the next available trip or another day. You must pay the fare difference and applicable ticket exchange fees according to regulations. We only assist with these matters on the day of service indicated on the ticket.
  3. Passengers who have purchased tickets, if you want to change the date, or time, please contact the ticket office (tel: 0988009579) or the agent that sold the ticket and must notify the departure time printed on the ticket at least 01hr in advance.
  4. Tickets can be exchanged 01 times free of charge before departure time 01 hour. Exchange within 1 hour before departure time will be charged 50% of the fare.
  5. Changing the date and time from the second time onwards will incur a fee of 50% of the fare/for each change ticket.
  6. Before departure time, passengers who want to refund tickets will be charged 60% of the fare.
  7. After departure time, tickets will no longer be valid.
  8. For groups of 20 passengers or more, when canceling tickets, you must notify 01 day in advance.
  9. For tickets purchased if you want to change the name of the passenger, please contact the ticket office to change it before boarding.
  10. Promotion tickets:
  • Not applicable on holidays, Tet and weekends
  • Promotion tickets are not available for amendments and refund.
  • Promotion tickets are only applicable for the customers whose names are printed on the tickets (please kindly show us your IDs or passports when on board).
  • Promotion tickets are not valid after departure time.

II. EXEMPTED AND REDUCED OBJECTS

  1. Vietnamese Heroic Mother: Free of charge
  2. Children under 6 years old (accompanying and sharing the same seat with adults): Free of charge
  3. Invalids and ill soldiers (present certificate): Discounted price equal to child fare
  4. The disabled (present certificate): Discounted price equal to child fare
  5. Students (present student card): Discounted price equal to child fare
  6. From 6 to 11 years old: child fare applies. When buying a child ticket, please present the birth certificate, if the birth certificate cannot be presented, the fare will be based on the height to apply the fare as follows:
  • Children under 1.2m tall: Free of charge.
  • Children over 1.2m tall and under 1.4m: child fare applies
  • 01 adult passenger can only be accompanied by 01 children of free age. If 01 adult passenger is accompanied by 02 children of free age or older, only 01 child is free, the remaining children must buy tickets according to regulations

100% REFUNDABLE CASES FOR FERRY TICKETS

  • The government has not yet allowed public transport of passengers, social distancing due to the outbreak of the disease, prevention of the spread of diseases, etc.
  • Natural disasters, fires, irreparable technical problems.
  • Suspended operation due to policy change or prohibition of State Agency of Vietnam
  • Special cases with good reasons and accepted by the Company Representative

III. TRANSPORTATION REGULATIONS APPLIED TO PASSENGERS BEING PREGNANT WOMEN 

For the safety of passengers, inform GreenlinesDP’s staff of your pregnancy and health status when booking and purchasing tickets. 

Generally, it is safe to travel by catamaran during pregnancy, however, passengers need to consult with a doctor before taking a ship or consider carefully when there are a lot of sea waves.

  1. Pregnancy of under 24 weeks: when buying tickets, passengers need to provide a pregnancy examination book or health examination book indicating it doesn’t exceed 7 days (from date of examination to departure date) and to sign a statement of liability restrictions.
  2. Pregnancy of 28 weeks upwards: GreenlinesDP refuses to transport for your safety.

Note: Regarding passengers who are pregnant women, please show your pregnancy examination book and pregnancy ultrasound test when buying tickets. However, for your safety, if you fail to bring the above papers, GreenlinesDP shall refuse your demand.

IV. REGULATIONS ON BOARDING

  1. Follow the guidance of crew members in all situations.
  2. Not to bring on board:
  • Weapons, toxins, explosives, inflammable, pets, etc…
  • Motorcycle or bicycle.
  • Any cargo other than personal belongings.
  1. Keep clean, order, and remain seated during the journey.
  2. No smoking inside the compartment.
  3. Take care of your personal belongings.
  4. After coming alongside, passengers will leave the ship under the guidance of crew members
  5. GreenlinesDP reserve the right to exclude from liability for cancellation and delay of his scheduled voyage due to force majeure such as Weather conditions, tidal conditionals, or unforeseen operational or technical reasons …